Could ‘quality hold points’ improve housebuilding?

26 September 2018 | By Colin Barrett

Hold points can identify issues at an early stage

Introducing ‘quality hold points’ in the construction programme can improve both housebuilding outcomes, says Colin Barrett.

Colin Barrett

House building is often seen as an industry where new homes cost more, deliver less and are poorly constructed.

The combination of a skills shortage, ineffective quality assurance, inadequate site supervision and fragmented delivery process has meant quality becoming a casualty in the pursuit of speed, volume of delivery and cost-cutting.

One way to change this culture is through ‘quality hold points’; where critical stages are checked and verified by an independent quality inspector before further work can proceed.  

Currently, quality inspection is too often reactive, rather than planned and proactive, and takes place after works have been carried out. Quality hold points throughout the life of a scheme – from concept design, detailed design and planning consent through to tender, construction and handover – can improve efficiency, reduce reworking and save time and costs.

For example, on a major residential development with several hundred affordable units, Rund was appointed as employer’s agent and clerk of works. We reviewed the proposed specification and drawings at the pre-construction stage.

This ‘quality check’ identified improvements in the design and specification proposed by the volume housebuilder which would comply with the social housing provider’s requirements. This early intervention identified and eliminated issues before they would have escalated on site.

On the same site, during construction, a Rund clerk of works noted that internal gas pipework did not meet the gas regulations for timber frame construction. The gas pipe was fitted in a timber stud that formed the external wall, but the pipe was not housed in a small void, nor vented, nor protected with mechanical measures to allow protection from screws or nails.

This quality and safety breach was communicated to Rund’s employer’s agent who, along with the gas pipe manufacturer’s technical department, obtained the correct installation requirements.

Despite the contractor disagreeing and proceeding to cover up the works, we insisted on further investigation and the opening up of the works. It was then recognised by the contractor that the works were incorrect, and all pipes were re-opened for inspection. 

The required rectification work was scheduled and on completion, a gas installer checked for compliance. Had quality hold points been in place, the incorrect installations could have been identified earlier in the build.

Other common problems occur during the final finish, testing and commissioning prior to handover, when a client’s focus is on occupation and the contractor is withdrawing from the site. In this transitional stage, quality standards can lapse. But hold points allow this stage to be simplified through pre-established quality benchmarking.

The quality of consumer goods has improved markedly over the past 20 years, and house building should have the same aspiration. Quality hold points would be a step in the right direction.

Colin Barrett is the managing clerk of works at Rund Partnership


Another additional cost? How often will they visit? How many exclusions in their report?

Is this just admitting the lack of competence in site management.

Surely it is better to improve site management training and ensuring they have the time and resources to carry out all their tasks.

Sadly, it would appear many hardly ever leave their site desks.

MKF, 2 October 2018

This should not just be confined to the mechanical aspect. Living in a house where NHBC and manufacturers guidance has been ignored there needs to be proper control within this sector.

NHBC are a pointless organisation who do not enforce their own guidlines because they are just that and give the definitive impression of being in bed with the developer and not having the homeowners interest at the forefront.

Example: a garage wall built outside of NHBC guidlines and the BS for deviation from the vertical. This is acceptable because it “looks okay” even after the inspector agreed it was outside required tolerances.

Not only should the guidelines/ British Standards be enforced but there should be a truely independent body carrying out inspections and enforcing rectification notices.

Philip Sparrow, 2 October 2018

An excellent approach to preemptive design and installation checks rather than costly reactive ones. Lets hope this is adopted on more construction sites.

Andrew Richardson, 3 October 2018

Supervisory hold points are an excellent idea such as:

1. Is the work area safe?
2. Does the crew know what it has to do?
3. Can they do a good job?
4. Do they know the standard required?
5. Would they conceal bad work?

All are cost-effective preventive measures and the responsibility of the house builder.

Leaving unknown crews to work any old how and then inspecting the result at a “hold point” will prove costly and frustrating.

Waggler, 3 January 2019

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