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Persimmon launches QC-led quality review

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Comments

  1. Persimmon should start speaking to staff that have left the company and ask the reason why.

  2. Good about time.

    I speak as an owner of one their houses, shocking detailing and very poor quality.

  3. The quality in volume new house building has deteriorated over many years: a)The NHBC should do its job properly ensuring a high standard, b) An independent C of W should be employed by the developer if the NHBC does not carry out its role in ensuring quality, c) Ensure better training of site operatives, a root and branch overhaul of training and c) Developers using Local Authority Building Control officers rather than the NHBC or other private providers

    Some of the workmanship I see today on new build sites today is diabolical which means on site supervision is also lacking. When working for George Wimpey in the mid 1970’s we had up to eight snagging lists, even sales snagged it before hand over, we worked on the principle that it cost £5.00 to knock on an occupied door then, what does all the rectification of this sub-standard work cost today, it is in the interest of the developer to get it right.

    That said there are still very good house builders out there, mostly SME’s, they cant afford a bad reputation.

    They don’t need a QC to fix it – just call me or any one worked in the industry when we almost got it right!

  4. Satisfied customers are the result of good design and construction. Inspection is a back-stop at best. Let’s incentivise excellence in design and construction through an award scheme adjudicated by the NHBC that the public can use as a benchmark of the quality they can expect from that developer’s products. Better reputation, better sales, reduced after-sales costs, better margin – why wouldn’t you?

  5. I own a Persimmon house & suffered two years of hell with numerous snagging & defects. The service provided by Customer Care was appalling, more often than not they just ignored written requests to address issues.

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